Privacy Policy

United Superstore Limited – Website Privacy Policy

Privacy Notice and Consent

This notice explains how information about you is collected and used. This website is operated by Dropee (United Superstore Ltd). We take your privacy very seriously and ask that you read this Privacy Policy carefully, as it contains important information on:

• The personal information we collect about you.
• What we do with your information.
• Who your information might be shared with.

Who We Are

Dropee ("we", "our", or "us") are a data controller for the purposes of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. This means we are responsible for and control the processing of your personal information.

The person responsible for how we handle personal information is:
Mohammad Baharom
Email: info@dropeebag.com

What Information Do We Collect?

Personal Information Provided by You

We collect the following personal information when you create an account or make a booking through our website or mobile applications:

• Your name
• Country of origin
• Email address
• Phone number

We may also collect personal information when you:

• Contact us
• Provide feedback
• Complete customer surveys
• Participate in competitions

Our website also uses cookies and collects IP addresses that can uniquely identify a device connected to the internet.

Our lawful basis for collecting this information is to provide you with the best possible service. Your contact details are required for transaction confirmations and service updates. Your name and address are required so our Stashpoints can verify your identity when dropping off or collecting your belongings.

"Personal data" means any information relating to an identified or identifiable natural person as defined under Article 4(1) of the General Data Protection Regulation (GDPR).

Personal Information About Other Individuals

If you provide us with information on behalf of another person, you confirm that they have authorized you to:

• Give consent on their behalf for processing their personal data.
• Receive data protection notices on their behalf.
• Consent to the transfer of their personal data abroad.

Sensitive Personal Information

We do not normally request sensitive personal information. If we do, we will explain why it is required and how it will be used.

Sensitive personal information includes:

• Ethnic origin
• Political opinions
• Religious beliefs
• Trade union membership
• Physical or mental health
• Sexual life
• Criminal offences

We will only collect sensitive personal information with your explicit consent.

Children

We do not knowingly collect personal data relating to children under the age of 16.

If you believe we have collected information relating to a child under 16, please contact us at info@dropeebag.com.

Payment Information

We do not collect or store payment information. Payments are securely processed by Stripe.

Stripe stores only the information required by law unless you explicitly choose options such as "Remember Me." Please refer to Stripe's own Privacy Policy for further information.

How Do We Collect Information?

We collect information directly from you when you use our websites or mobile applications.

We may also monitor and record communications such as telephone calls and emails for quality assurance, training, fraud prevention, and legal compliance.

Use of Cookies

Cookies are small text files placed on your computer or mobile device when you visit our website.

We use cookies and similar technologies including:

• Web beacons
• Action tags
• Flash cookies
• Single-pixel GIFs

These technologies help us understand website usage, improve our services, and enhance your browsing experience.

You may disable cookies in your browser settings. However, some website features may not function correctly.

Learn more at:

• www.aboutcookies.org
• www.allaboutcookies.org

How Will We Use Your Information?

We use your personal information to:

• Manage your account.
• Process bookings.
• Communicate regarding our services.
• Process payments.
• Notify you of service updates.
• Comply with legal obligations.
• Improve our website and services.
• Prevent fraud.
• Conduct research and analytics.
• Provide password reminders.
• Promote competitions and offers.
• Market new products and services (with your consent).

Marketing

With your consent, we may contact you by:

• Email
• Telephone
• SMS
• Post
• Automated calls

You may opt out of marketing communications at any time.

When Will We Contact You?

We may contact you regarding:

• Changes to our services.
• Information you requested.
• Customer surveys.
• Marketing communications (if you have opted in).

Who Your Information Might Be Shared With

Your information may be shared with:

• Service providers.
• Insurance providers.
• Stripe (payment processor).
• Law enforcement agencies.
• Business partners.
• Advertising platforms including Google Ads, Facebook, LinkedIn and AOL.
• Potential buyers of our business.
• Credit card associations where required.

Keeping Your Data Secure

We use technical and organizational measures to protect your personal information, including secure servers, password-protected accounts, restricted staff access, and confidentiality procedures.

While we take reasonable precautions, no internet transmission is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. Those websites have their own privacy policies, and we are not responsible for their content or privacy practices.

Keeping Your Information Safe

For online safety advice, please visit:

www.getsafeonline.org

We may transfer your personal data outside the European Economic Area (EEA), but we will always ensure appropriate safeguards are in place.

How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to provide our services or comply with legal obligations.

Upon a valid deletion request, your information will normally be deleted within 30 days.

Your Rights

Right of Access (Article 15 GDPR)

You may request a copy of the personal information we hold about you. No fee will be charged.

Right to Rectification (Article 16 GDPR)

You may request correction of inaccurate or incomplete information we hold about you.

Right to Object to Direct Marketing

You may unsubscribe from marketing communications at any time by contacting us or by clicking the unsubscribe link included in our marketing emails.

Right to Erasure (Article 17 GDPR)

You may request deletion of your personal data where legally applicable. Once verified, we will remove your information from our systems within approximately 30 days unless we are legally required to retain it.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@dropeebag.com
Address:
Dropee
United Superstore
676 Chester Road
Manchester
M32 0SF

Phone: +44 7724 099016

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Please review this page periodically to ensure you are aware of the latest version.